ENABLING COMMUNICATION APPLICATIONS
Effective, Complete And Comprehensive Solution for Your Contact Center
Our services
About Convox
ConVox Contact Center Solution help businesses meet and exceed the service level expectations of customers, while driving employee Productivity & controlling Operational Cost. Whether you have a large contact center with multiple sites or you are simply looking for a more efficient way of distributing calls amongst a team, ConVox is the solution you need, to manage the communication in your growing business.
CONVOX CONTACT CENTER SOLUTION FEATURES
First Call Resolution
Route calls to the most appropriately skilled agent based on a variety of criteria, including customer identity or information collected by IVR.
Comprehensive Reporting
Flexible, real-time and historical reporting provides call center management with the information for effective managment.
Spot Call Trends
Understand what is happening with calls and spot trends over time to ensure efficient operations.
Tools to Simplify Management
ConVox provides tools to manage everything, from your IVR to your workforce, so that you ensure optimal efficiency.
Fit and Scale
It fits seamlessly into existing infrastructure and can expand to accommodate your growing business from 5 agents to 1000+ agents.
Build An Effective Team
Equip the team tasked with managing calls with the tools they need to deliver efficient and effective service to the customers.
Features
ConVox solution just suits to any process within your contact center. On top of it, customization is possible to any extent. It’s Robust performance and Strong feature set are a fit for your world class contact centre.
- ACD (Automatic Call Distribution)
- Inbuilt Tools for External Crm Integrration
- Integrated Voice Logger
- Inbuilt IP-PBX with CTI capability
- Multi Process Handling
- Comprehensive Reporting
- Live Monitoring of Agents, Queues, Calls, Servers, PRI link, SIP channels
GET THE BEST VALUE FOR MONEY
ConVox gives robust performance and requires minimum hardware for its operation. No need to spend on costly hardware or OS. This makes it best fit for your budget.
- OS Independent Clients. Agent machines can use Windows/ Linux/ Mac OS.
- No third party software required.
- No need to pay separately for OS, Database, Web server etc.
- No EPABX required. ConVox has inbuilt PBX.
- Scalability – ConVox can be setup in a cluster of servers.
- New servers can be added for additional capacity requirement.
- Open Standards – Pick & choose hardware for ConVox based on your budget and availability.
Request A Quote Today
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Reach Us
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Location :
Madhapur, Hyderabad, Telangana.
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Email :
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Phone :
+91-40-493255551-800-102-3835
Effective, Complete And Comprehensive Solution for Your Contact Center