About Convox

ConVox Contact Center Solution help businesses meet and exceed the service level expectations of customers, while driving employee Productivity & controlling Operational Cost. Whether you have a large contact center with multiple sites or you are simply looking for a more efficient way of distributing calls amongst a team, ConVox is the solution you need, to manage the communication in your growing business.

CONVOX CONTACT CENTER SOLUTION FEATURES

deepijasolutions

First Call Resolution

Route calls to the most appropriately skilled agent based on a variety of criteria, including customer identity or information collected by IVR.

deepijasolutions

Comprehensive Reporting

Flexible, real-time and historical reporting provides call center management with the information for effective managment.

deepijasolutions

Spot Call Trends

Understand what is happening with calls and spot trends over time to ensure efficient operations.

deepijasolutions

Tools to Simplify Management

ConVox provides tools to manage everything, from your IVR to your workforce, so that you ensure optimal efficiency.

deepijasolutions

Fit and Scale

It fits seamlessly into existing infrastructure and can expand to accommodate your growing business from 5 agents to 1000+ agents.

deepijasolutions

Build An Effective Team

Equip the team tasked with managing calls with the tools they need to deliver efficient and effective service to the customers.

Features

ConVox solution just suits to any process within your contact center. On top of it, customization is possible to any extent. It’s Robust performance and Strong feature set are a fit for your world class contact centre.

  • ACD (Automatic Call Distribution)
  • Inbuilt Tools for External Crm Integrration
  • Integrated Voice Logger
  • Inbuilt IP-PBX with CTI capability
  • Multi Process Handling
  • Comprehensive Reporting
  • Live Monitoring of Agents, Queues, Calls, Servers, PRI link, SIP channels

GET THE BEST VALUE FOR MONEY

ConVox gives robust performance and requires minimum hardware for its operation. No need to spend on costly hardware or OS. This makes it best fit for your budget.

  • OS Independent Clients. Agent machines can use Windows/ Linux/ Mac OS.
  • No third party software required.
  • No need to pay separately for OS, Database, Web server etc.
  • No EPABX required. ConVox has inbuilt PBX.
  • Scalability – ConVox can be setup in a cluster of servers.
  • New servers can be added for additional capacity requirement.
  • Open Standards – Pick & choose hardware for ConVox based on your budget and availability.

Plugs

Request A Quote Today

Reach Us

  • Location :

    Madhapur, Hyderabad, Telangana.

  • Email :

    [email protected]

  • Phone :

    +91-40-493255551-800-102-3835 

ds logo

Effective, Complete And Comprehensive Solution for Your Contact Center

Plugs